Making Your Experience Easier
We know you have a busy schedule, so we offer a wide range of services to make your life simple and stress-free. From appointment scheduling and electronic prescription refills to streamlined diagnostic testing and 24/7 emergency assistance, our focus is on the health and well-being of our patients. We’re always looking for ways to make your experience better, so if you have any question or concerns, please don’t hesitate to give us a call.
Frequently Asked Questions
Appointment cancellation and missed appointments
An appointment reminder letter will be mailed to you approximately one week before your appointment, time allowing. You will also receive an automated telephone call reminder of your appointment 2 days prior, time allowing. You will have options to verify your intent to keep your appointment or to cancel it. If you later find that you are unable to keep your scheduled appointment, please notify the office receptionist at least 24 hours in advance or you may be charged at $25 fee. If you miss more than one scheduled appointment without calling the office in advance, you may be dismissed by your neurologist. Under this circumstance, you will be unable to see any of the other neurologists in our group in the future.
Phone calls – Our office phone hours are between 7:30 a.m. and 4:00 p.m. Monday through Friday. We are closed on major holidays. If your neurologist’s medical assistant is working with another patient in the office, your call will be transferred to voicemail. Answers to your questions will be returned to you later that day after your neurologist or nurse practitioner has reviewed your chart. If your call is urgent, please inform the receptionist immediately when you call the office. Emergency phone calls should be directed to 911.
New prescriptions and refills are transmitted electronically through our electronic medical record. Please contact your pharmacy directly for all refills needed on medications our office has prescribed for you. Should you be experiencing any suspected side effects or feel the dosage of your medication needs to be reviewed, please contact our office before contacting your pharmacy. For medication monitoring and safety reasons, we are unable to refill medications if you have not been seen in the office during the follow-up timeframe specified by your neurologist.
Diagnostic Testing / Lab Results
If diagnostic testing, such as EMG / NCT, EEG, MRI, etc., or laboratory testing has been ordered, you will be contacted by our office following review of the results by your neurologist and/or nurse practitioner. Results may take several days after the testing has been performed before they are received by our office and can be reviewed.
A neurologist is always on-call after normal office hours for emergencies or urgent concerns. If you have an emergency during these times, please call our office at 316-261-3220 and you will be transferred to an operator for further assistance. Prescriptions will not be refilled after normal office hours.
If you are receiving regular injections through our office, injection times are Monday through Friday 9:00 a.m. – 11:00 a.m. and 1:00 p.m. to 3:00 p.m. Other injection times can be pre-arranged through the nursing staff for unusual circumstances.