Initial Consultation and Care Planning
Our services are only provided following a referral from your physician or other licensed healthcare professional. After your physician deems a neurologist necessary to treat your condition, their office will contact us to schedule your initial appointment. You will receive a reminder phone call from our office approximately 2 days prior to your appointment. During the consultation, we will sit down with you to review your neurological condition and the steps needed to begin care.
Should you need to reschedule that appointment,
please contact our office at least 24 hours in advance at 316-261-3220. A welcome letter will be mailed to you to complete, providing time allows. Please visit Forms & Resources to complete the forms needed for your first appointment.
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FREQUENTLY ASKED QUESTIONS
Scheduling Your First Appointment
Neurology Consultants of Kansas accepts new patients through physician / licensed healthcare provider referral only. Please contact your primary care physician or other licensed healthcare provider so their office can schedule your first appointment with one of our board certified neurologists. Our office is in-network with most insurance companies. To verify your particular insurance plan’s provider network, please contact your insurance company directly. We also accept self-pay patients and will work with you on financial arrangements prior to your office visit, if requested.
Preparing for Your First Appointment
Please arrive at least 10 minutes earlier than your scheduled appointment to allow time for final paperwork to be completed prior to your appointment. We will need to copy your insurance card(s) at each visit. Your insurance plan eligibility and financial responsibility for your visit, including any applicable copay, deductible, and/or coinsurance will be verified before your visit. Please be prepared to pay these by cash, check, Mastercard, Visa, or Discover upon your arrival. You are welcome to contact our Business Office at 316-634-4225 for any questions related to your anticipated financial responsibility. If your insurance plan requires a referral/visit authorization from your primary care physician, you are responsible for obtaining that. We will be unable to see you if your referral is not current. Federal guidelines require that our office verify your identity. Please bring your driver’s license or other government issued photo identification to your appointment.
Appointment cancellation and missed appointments
You will receive an automated telephone call reminder of your appointment approximately 2 days prior to your appointment, time allowing. You will have options to verify your intent to keep your appointment or to cancel it. If you later find that you are unable to keep your scheduled appointment, please notify the office receptionist at least 24 hours in advance or you may be charged at $25 fee. If you miss more than one scheduled appointment,or cancel multiple appointments on the same day you are scheduled, without calling the office in advance, you may be dismissed by your neurologist. Under this circumstance, you will be unable to see any of the other neurologists in our group in the future.
Phone calls – Our office phone hours are between 7:30 a.m. and 4:00 p.m. Monday through Friday. We are closed on major holidays. If your neurologist’s medical assistant is working with another patient in the office, your call will be transferred to voicemail. Answers to your questions will be returned to you later that day after your neurologist or nurse practitioner has reviewed your chart. If your call is urgent, please inform the receptionist immediately when you call the office. Emergency phone calls should be directed to 911.
New prescriptions and refills are transmitted electronically through our electronic medical record. Please contact your pharmacy directly for all refills needed on medications our office has prescribed for you. Should you be experiencing any suspected side effects or feel the dosage of your medication needs to be reviewed, please contact our office before contacting your pharmacy. For medication monitoring and safety reasons, we are unable to refill medications if you have not been seen in the office during the follow-up timeframe specified by your neurologist. Prescriptions will not be refilled after normal office hours.
Diagnostic Testing / Lab Results
If diagnostic testing, such as EMG / NCT, EEG, MRI, etc., or laboratory testing has been ordered, you will be contacted by our office following review of the results by your neurologist and/or nurse practitioner. Results may take several days after the testing has been performed before they are received by our office and can be reviewed.
A neurologist is always on-call after normal office hours for emergencies or urgent concerns. If you have an emergency during these times, please call our office at 316-261-3220 and you will be transferred to an operator for further assistance. Prescriptions will not be refilled after normal office hours.
If you are receiving regular injections through our office, injection times are Monday through Friday 9:00 a.m. – 11:00 a.m. and 1:00 p.m. to 3:00 p.m. Other injection times can be pre-arranged through the nursing staff for unusual circumstances.